Sales Services

We do what you need! Aim to keep long term relationship with valued customers, DE Industrial provides satisfied sales services pre-sales, on-purchase, after-sales services.

 

Pre-sales service: 

 

>> We pay attention to your first email, first calls as concerning our life, whatever it is a inquires or a consultation about products.

>> We would carefully deal with your first requirement according to project management process.

>> We reply to you in the shortest time and serving for you until you are satisfied. 

 

On-purchase service: 

 

>> In process of the order, we will report to you the order status and keep you informed of your production's progress schedule.

>> In process of the order, we will deal with the order changes as you proposed, including the changes of the drawings, technical questions and delivery time.

>> In process of the order, we can provide material report, heat treatment report and dimensional inspection report under your requirements. We can cooperate 100% with your inspection engineer to finish inspecting the products before they leave the factory.

>> In process of the order, we book the ship, finish the customs declarations etc according to your requirements. We can resolve all questions what you worried about in logistics.

 

After-sales service: 

 

>> After you receive your products, we will pay close attention to the products behavior in service. About you proposed questions and improvement requirements, we will note them down and pass it to our teams.

>> When we receive the complaints about products or service or etc from you, we will organize our teams to analysis the reason seriously, and provide solutions. Meantime, we would make the corrective and preventive actions.

>> We will collect the product technical improvement suggestions and requirements. Our R&D team will continue to meet your requirements for the products.